CSR
UN Global Compact & Sustainable Development Goals (SDGs)
We are a signatory to the internationally recognized United Nations Global Compact.
We are a signatory to the internationally recognized United Nations Global Compact.
The most important SDGs for us, as a first step, are highlighted below, along with the challenges and opportunities that we have with sustainable development in the context of the SDGs.
Sustainable Development Goals
Poverty is addressed in two ways – hiring through impact sourcing and training to better prepare people in disadvantaged communities for meaningful careers. For the past several years, about 12% of our workforce in India has come from economically challenged areas. In Louisville, we have partnered with multiple economic development agencies to offer technical skills training at no cost to participants. As our onshore contact center grows, we expect to use the impact method in the United States.
Our company foundation sponsors a tech and entrepreneurship initiative for school-age girls in the Louisville area. We have also developed a platform for organizing and managing scholastic events such as science fairs, spelling bees, and other competitions. In India, we built a school where 800 students are enrolled.
We are a female-owned company, and there are women in all position categories from agent to manager to Senior VP. We also actively seek out female- and minority-owned companies when contracting opportunities arise.
We believe meaningful work fuels economic growth. Our commitment starts with competitive wages at all levels and continues with clear, attainable career paths. Many team members who began as agents have grown into supervisory and senior roles. Customer experience is people-driven, so we keep a strong recruiting pipeline to meet demand and offer opportunities. While this goal focuses on outcomes, we also value the journey—ensuring everyone has a chance to grow.
As a global enterprise, UnifyCX thrives through strategic partnerships that reflect the collaborative spirit of this goal. Since 2002, we’ve embraced the evolving landscape of BPO and technology outsourcing by expanding our reach to regions that offer skilled talent and business-friendly environments. Countries that have made inroads in the BPO space are keenly aware of the value of lowering or eliminating trade barriers, having a hospitable business climate, and offering a stable, ready workforce. In addition to our onshore presence in the U.S., we have established nearshore and offshore locations in the Dominican Republic, Honduras, Colombia, the Philippines, and India. These partnerships support our ability to deliver exceptional customer experiences while fostering economic growth in diverse communities around the world.
Fair Operating Practices
The UnifyCX approach is to treat others in the manner we expect to be afforded to us. That means ethical behavior in conducting business, whether that the issue is compliance internally or transparency externally.
We abide by the appropriate regulations that govern parts of our industry and subscribe to business practices that promote fairness in interacting with our partners.
The company’s culture is based on ‘Putting People First,” and that includes people in the organization and the clients, partners, vendors, and end-users outside of it. Customer care is a people-driven enterprise that carries certain expectations.
Social responsibility flows from doing the right things not because someone is watching, but because they are the right things to do.
Impressions and reputations are built on actions, not words. That we are closing in on two decades of operations speaks to how clients perceive our actions, especially those clients who have been with us for several years.
We've created this form just for you.
We can also create customized solutions
to meet your needs. Let us know how
we can help!