Website Privacy Policy
At UnifyCX, we are committed to protecting your privacy and ensuring that your experience with us is as transparent and user-friendly as possible. This Cookie Policy explains what cookies are, how we use them, and the choices you have regarding their use on our website.
1. Introduction
We are committed to safeguarding the privacy of our platform visitors and users in compliance with GDPR and other relevant data privacy laws applicable to our global operations.
“Personal Data” refers to any information related to an identifiable individual, as defined under applicable data protection laws (e.g., GDPR). This includes, but is not limited to, identifiers such as name, contact details, IP address, or location data.
We use cookies and other tracking technologies to enhance platform functionality and personalize user experiences. Non-essential cookies are implemented only with your consent upon first visit.
UnifyCX complies with the GDPR, CCPA, and other relevant global data privacy frameworks to ensure responsible data collection, processing, and storage.
2. Data Collection and Processing
2.1 What Data We Collect
UnifyCX collects the following data:
- Personal Data: Name, email, phone number, company name, job title, and location when you interact with our forms, emails, or platform features.
- Activity Data: IP address, device details, browser type, session duration, and user navigation patterns on the platform.
- Communication Data: Information shared through our contact forms or other communication channels.
2.2 How We Use Your Data
We use your data for the following purposes:
- To provide and enhance platform functionality and user experience.
- To process requests, respond to inquiries, and fulfill service-related obligations.
- To conduct marketing activities, including sending newsletters and promotional materials with your consent.
- To comply with legal obligations or protect our legitimate business interests.
The legal bases for processing your data include consent, contract performance, legitimate interests, or compliance with legal obligations.
3. How We Collect Data
3.1 Cookies and Tracking Technologies
We use cookies to collect and store Activity Data to personalize your experience on UnifyCX. You may disable non-essential cookies through your browser settings, although certain features may not function optimally.
3.2 Communication Channels
When you contact us via our platform, email, or phone, we collect data associated with those communications, such as email metadata and the content of your inquiries.
4. Sharing Your Data
4.1 Service Providers
We may share your data with trusted third-party providers who assist in delivering platform services, hosting, and analytics. These providers are contractually bound to maintain confidentiality and are only allowed to process your data for agreed purposes.
4.2 Legal Obligations
We may disclose data to comply with legal requirements or to protect the safety and rights of our users or business.
4.3 International Transfers
Your data may be transferred and stored in locations where UnifyCX operates, including countries outside your residence. Such transfers comply with GDPR and other applicable legal standards through mechanisms like Standard Contractual Clauses or equivalent safeguards.
5. Your Rights
Under GDPR and applicable privacy laws, you have the following rights:
- Access: Request a copy of your data.
- Rectification: Request corrections to your data.
- Erasure: Request deletion of your data.
- Restriction: Request limits on how your data is processed.
- Objection: Object to data processing based on legitimate interests or for direct marketing purposes.
- Portability: Request a structured, machine-readable copy of your data.
- Withdrawal of Consent: Withdraw previously given consent for data processing.
To exercise these rights, contact us at compliance@unifycx.com
6. Cookies
6.1 Cookie Usage
We use session and persistent cookies to enhance your experience on UnifyCX. Persistent cookies remain valid until their set expiry date, while session cookies expire once the browser is closed. For more information refer to our Cookie Policy.
6.2 Managing Cookies
7. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or loss. While we strive for robust security, no system is entirely immune to vulnerabilities.
8. Contact Information
Registered Office:
9931 Corporate Campus Dr, Suite 1400
Louisville, KY 40223
You can contact us:
- Email: compliance@unifycx.com
- Phone: 1 (502) 410-1732