NEW
Human-Powered, Tech-Enabled Customer Experience
UnifyCX combines an industry-leading, global support team with AI technology to increase efficiency and deliver an award-winning customer experience.
We are revolutionizing CX by unifying future-ready AI with global delivery
Agents at the Core
Our AI is designed to empower agents, making their work easier, more engaging, and more impactful, leading to superior customer experiences.
Integrated AI & Human Expertise
UnifyCX offers a true blend of AI and human expertise. We deliver a complete solution that combines advanced AI with top-tier CX delivery for real-world results.
Global Impact, Local Commitment
We are a global company, investing in our agents and communities worldwide, ensuring our global presence drives positive change beyond business.
A Platform Built to Help Agents Work Smarter and Faster
UnifyCX gives agents and managers intelligent tools to help them provide the highest quality service, quickly.
Agent Assist
UnifyCX agents skill up faster, thanks to AI-driven access to your knowledge base, reducing the need for long training and reducing time to full productivity.
Call Deflection
Automated Closeouts
UnifyCX automates repetitive tasks to wrap up a customer service call, reducing agent workload and stress – a major contributor to agent attrition.
Management Dashboard
UnifyCX’s all-in-one AI-powered Dashboard provides a holistic overview of agent performance, making it easier for managers to optimize contact center operations.
Quality Assurance
UnifyCX’s robust QA module records 100% of agent-customer interactions, allowing for thorough review and feedback.
A Platform Built to Help Agents Work Smarter and Faster
We leverage your business inputs to train our AI model – delivering efficient and highly accurate results.
Proven Success That Speaks for Itself
The power of AI in the customer experience space has the ability to impact both efficiency and customer satisfaction.
25%
Reduction in Average Handle Time
40%
Reduction in Call Volume
10%
CSAT Improvement
35%
Service Quality Improvement
50%
Reduction in Agent Training Time
Unifying AI with Global and Award-Winning CX Expertise
Tech-Enabled Platform
Our AI and RPA-powered CX solutions are focused on real but solvable challenges our customers feel daily – driving a more streamlined and consistent customer experience.
With Human-Powered Outsourcing Solutions
Our global delivery model offers flexible support options from onshore, nearshore, and offshore locations, providing tailored solutions that scale to meet your needs.
Unifying Smart Technology With Global and Award-Winning CX Expertise
11
Global
Locations
14+ Yrs
Average Client
Tenure
1 Billion
Contacts Handled
Per Year