What makes UnifyCX unique?

UnifyCX combines a global CX team with AI-powered tools—like Agent Assist, Call Deflection, and dashboards—so agents work smarter, faster, and more engaged.

What are the benefits of using UnifyCX?

Clients see measurable improvements like reduced handle time, decreased call volume, better CSAT, enhanced service quality, and faster agent training.

How does UnifyCX deliver global and local impact?

With a global delivery network, UnifyCX invests in agents and communities worldwide, delivering CX excellence with local sensitivity and global scale.

NEW

Unifying future-ready AI with global delivery

Human-Powered, Tech-Enabled Customer Experience

UnifyCX combines an industry-leading, global support team with AI technology to increase efficiency and deliver an award-winning customer experience.

We are revolutionizing CX by unifying future-ready AI with global delivery

Agents at the Core

Our AI is designed to empower agents, making their work easier, more engaging, and more impactful, leading to superior customer experiences.

Integrated AI & Human Expertise

UnifyCX offers a true blend of AI and human expertise. We deliver a complete solution that combines advanced AI with top-tier CX delivery for real-world results.

Global Impact, Local Commitment

We are a global company, investing in our agents and communities worldwide, ensuring our global presence drives positive change beyond business.

Latest Happenings

How Health Insurance Providers Can Deliver Superhuman Member Experiences with AI + Human Collaboration?

How Are AI and Empathetic Agents Changing the Future of Patient Support?

UnifyCX Launches New Quezon City Site Driving Strategic Growth in the Philippines

How AI Is Transforming Contact Centers in 2025 and What’s Next

The Strategic Advantage of Customer Support Outsourcing in 2025

Healthcare Industry Trends and Challenges in 2025 – and How UnifyCX Addresses Them

A Platform Built to Help Agents Work Smarter and Faster

UnifyCX gives agents and managers intelligent tools to help them provide the highest quality service, quickly.

Agent Assist

UnifyCX agents skill up faster, thanks to AI-driven access to your knowledge base, reducing the need for long training and reducing time to full productivity.

Call Deflection

UnifyCX’s AI-driven Call Deflection tools efficiently direct routine customer inquiries without human intervention, saving agents time.

Automated Closeouts

UnifyCX automates repetitive tasks to wrap up a customer service call, reducing agent workload and stress – a major contributor to agent attrition.

Management Dashboard

UnifyCX’s all-in-one AI-powered Dashboard provides a holistic overview of agent performance, making it easier for managers to optimize contact center operations.

Quality Assurance

UnifyCX’s robust QA module records 100% of agent-customer interactions, allowing for thorough review and feedback.

A Platform Built to Help Agents Work Smarter and Faster

We leverage your business inputs to train our AI model – delivering efficient and highly accurate results.

Proven Success That Speaks for Itself

The power of AI in the customer experience space has the ability to impact both efficiency and customer satisfaction.

25%

Reduction in Average Handle Time

40%

Reduction in Call Volume

10%

CSAT Improvement

35%

Service Quality Improvement

50%

Reduction in Agent Training Time

Unifying AI with Global and Award-Winning CX Expertise

Tech-Enabled Platform

Our AI and RPA-powered CX solutions are focused on real but solvable challenges our customers feel daily – driving a more streamlined and consistent customer experience.

With Human-Powered Outsourcing Solutions

Our global delivery model offers flexible support options from onshore, nearshore, and offshore locations, providing tailored solutions that scale to meet your needs.

Unifying Smart Technology With Global and Award-Winning CX Expertise

11

Global
Locations

14+ Yrs

Average Client
Tenure

1 Billion

Contacts Handled
Per Year

Start Today

Join the human-powered, tech-enabled customer experience platform.